TEAPAC by Strong Concepts, Business Philosophy

Strong Concepts Business Philosophy...

Business at Strong Concepts is based on three fundamental principles:

Quality Business Practice
Quality Engineering Software
Quality Technical Support

For 45 years, these principles have driven every aspect of the development of TEAPAC software and every activity within the firm.

Quality Business Practice

We treat our clients like we want to be treated, with truth, integrity & fairness in every aspect of our relationship.
We recognize that everyone is different, and work with them to understand and meet their needs.
We don't discuss or sell future software ideas (vaporware) or development schedules until a product is past its initial development stage and realistically nearing completion.

Quality Engineering Software

Strong Concepts' TEAPAC software is developed by a qualified traffic engineering professional who is a recognized authority in the transportation industry, both a professional engineer (PE) and a certified professional traffic operations engineer (PTOE), who is also trained in professional software development techniques. Mr. Strong, the author, is a past chairman of the Signals Subcommittee of the Highway Capacity Manual Committee of the Transportation Research Board, and was in responsible control of the Signals chapter updates for the 1994, 1997 and 2000 Highway Capacity Manual updates.
The developer of the software is also a user of the software, applying TEAPAC and many other software products on real-life traffic studies throughout the US and abroad. This allows a unique perspective as a developer who understands the needs of the user.
TEAPAC software provides a unique implementation of time-proven procedures which have been validated through many years of use & independent study, and are kept up-to-date with the latest published methods (such as the Highway Capacity Manual (HCM) and the Manual of Uniform Traffic Control Devices (MUTCD). As a result, the software can be trusted to produce valid and meaningful results.
TEAPAC software is designed to aid in engineering design and to provide input to the decision-making process, not be used blindly as a tool to make all the tough decisions for the user. It is designed to recognize the importance of the user's involvement in a design "process" as opposed to pressing a button and getting all the answers. As such, it provides logical places for user assessment of the results and making important decisions before continuing with the "process".
Recognizing the potential for large amounts of mundane calculations which can be required as part of the design "process", TEAPAC provides the ability to automate any and all activities, without requiring or mandating such automation, allowing for large efficiencies when appropriate, but also allowing the huge advantage that step-by-step interactive design can offer -- with TEAPAC the user gets the best of both worlds. Conversely, TEAPAC is not just an interactive Windows version of an otherwise batch calculation program -- the fundamental design of TEAPAC software has been for interactive design since word one.
We believe strongly in the value of people's time, and work hard to keep our users from becoming a slave to the computer keyboard. The TEAPAC "total-seamless-integration" philosophy allows data to be entered only once, then used by any TEAPAC application function that needs the data with a "seamlessly integrated" software design. Further, recognizing the sequential, multi-step design "process" mentioned above, and the typical use of multiple programs which generate intermediate results to be used by the next program in the "process", the seamless integration also provides the ability to save these intermediate results for use by the next program with the simple click of a button.
At Strong Concepts, we only do what we're good at. We recognize the important, valid and valuable contribution that other software developers have made through the years and continue to make. Rather than try to be all things to all people, our philosophy is to provide meaningful linkages between our software and these other programs, and to incorporate these programs into the "seamless integration" design of TEAPAC, providing the user with the opportunity to get the best of all worlds through this carefully designed integrated environment.
TEAPAC software doesn't rely on "flashy" graphics or "cool" features to give the appearance of legitimacy. TEAPAC relies on hard engineering & planning principles, and proven technologies, which can confidently generate predictable results for your design efforts.

Quality Technical Support

Strong Concepts is committed to providing prompt, useful answers to questions from our users who are under an active maintenance contract, whether about the specifics of using TEAPAC or the underlying traffic engineering behind the software. These answers are the result of knowledgeable staff that understand the software, the fundamentals, and the actual applications for which the software is used.
We support TEAPAC software primarily by email, FAQ and internet forum posts. There is no charge for our direct technical support beyond the maintenance fee. Use of the internet User Forum is free of charge.
Although not our responsibility, our expertise with other software to which we interface can also be of value to our TEAPAC clients, and we often provide technical assistance for this third-party software in addition to the related TEAPAC software. Many times we hear that our technical support for a third-party program is better than that provided by the author themselves. If it helps make the entire computing experience more useful and productive, we're there to help.
Strong Concepts delivers prompt fixes to critical software problems via internet downloads, as necessary. Automatic notification of update availability is provided directly by the software, if desired.
Strong Concepts teaches courses at regular intervals around the U.S.A. and the world which are very well-received because of teaching a unique combination of both traffic/transportation techniques and software. The dynamic teaching style of Dennis Strong, the lead instructor in all Strong Concepts courses, has been applauded worldwide and consistently gets the highest marks from students.

For 45 Years, Satisfied Clients Have Been Our Best Advertisement.

this page last updated April 15, 2019