TEAPAC FAQs...
(last update February 10, 2007)

Please visit our User Discussion Forum for the latest user questions and answers


We have collected answers to Frequently Asked Questions (FAQs) concerning TEAPAC software products and consolidated them below. The following paragraphs provide discussions about topics that arise with some regularity when installing and/or using TEAPAC software. We hope that you will find quick resolution to any problems or questions you may have.

The most recent FAQs have been added at the top of this page. To find a specific topic in these FAQs, first click your mouse within the frame that contains this text, then use your browser's Find or Search function (usually in the Edit menu) to search for key words or program names in the page, or review the Bold topic titles at the top of each FAQ.

You should also check our Watch pages for various 3rd party software such as HCS, PASSER, TRANSYT-7F, CORSIM and PETRA. These pages identify issues and concerns about such programs which are likely to be of concern to TEAPAC users.

Please return to this page often to see the latest FAQs. If the provided information does not address your needs, please feel free to contact us directly for additional support.


SIGNAL2000 Export to HCS Gives File Type Error

Q. When I export from SIGNAL2000 to HCS Signals, I get an error from HCS saying 'File is of unknown type; A new dataset will be created'. What am I doing wrong?

A. If SIGNAL2000 is not started correctly, it will not be able to find the necessary support files used when creating an HCS data file. This will cause the data included in the created .HCS file to be unrecognizeable by HCS. The solution is to check the shortcut you use to launch the program to make sure it is configured properly.

To do this, right-click the shortcut you use to start SIGNAL2000 (or the TEAPAC menu) and select Properties. Click the Shortcut tab and in the Start In box make sure it says C:\TEAPAC (or wherever SIGNAL2000 or the TEAPAC menu is installed). Assuming this is a change, click OK to save the change, then close and re-open SIGNAL2000 and try the Export again.

Help File Cannot Be Located When Running Any TEAPAC Program

Q. When I'm running any TEAPAC program, if I try to use any of the Help features I get a message saying 'Unable to open help file Wxxxxxxx.HLP'. This happens whether I press F1, click the ? toolbar button, press a Help button or select the Help-Contents menu. What am I doing wrong?

A. If a TEAPAC program is not started correctly, it will not be able to find the necessary support files used by the program, including the Help file. The solution is to check the shortcut you use to launch the program to make sure it is configured properly.

To do this, right-click the shortcut you use to start the program (or the TEAPAC menu) and select Properties. Click the Shortcut tab and in the Start In box make sure it says C:\TEAPAC (or wherever the program or the TEAPAC menu is installed). Assuming this is a change, click OK to save the change, then close and re-open the program and try the help function.

SIGNAL2000 Crash for Grossly Oversaturated Conditions

Q. When I do a calculation with SIGNAL2000 for grossly oversaturated conditions, SIGNAL2000 sometimes crashes without any results, even with data that worked previously with SIGNAL97. Am I doing something wrong?

A. In the initial release of SIGNAL2000 (Build 00), two of the new queue models (7 and 8) could not be evaluated for grossly oversaturated conditions without exceeding the computational limits of most PC's. When these conditions were encountered, a crash could result. These queue models have been modified in Build 02 (26DEC00) of Version 1.00 to provide an estimate of the desired queue value in order to avoid the possible crash when these conditions are encountered. A free update for Build 02 can be downloaded at www.StrongConcepts.com/Updates.htm.

Running SIGNAL97 from WinTEAPAC with SIGNAL2000 Installed

Q. When I install the new SIGNAL2000 program, the WinTEAPAC menu module is updated so that SIGNAL2000 can be run, but is there a way I can still run SIGNAL97 from WinTEAPAC?

A. SIGNAL2000 is designed to co-exist in the same folder as SIGNAL97 (usually C:\TEAPAC) and can be run from the new WinTEAPAC that is installed with SIGNAL2000. When both SIGNAL2000 and SIGNAL97 are installed in the same folder, the SIGNAL2000 button or the Alt-1 shortcut keys can be used to run SIGNAL2000, and the Alt-0 shortcut keys can be used to run SIGNAL97. If you install any other TEAPAC update files which were released before SIGNAL2000, they will contain a WinTEAPAC module which references SIGNAL97 that may over-write the WinTEAPAC module which references SIGNAL2000. If this happens, simply re-install SIGNAL2000 after all other TEAPAC programs to get the latest WinTEAPAC module. As new program releases are generated, each will include the newest WinTEAPAC module.

Different Versions of Windows Supported by TEAPAC

Q. What versions of Windows are supported by TEAPAC?

A. All TEAPAC programs are designed to work with Windows Vista/XP/2000/NT.

Home | About Us | Products | Distributors | Demo Software | Price List | Ordering Information | FAQs | Training/Events Calendar | Publications | Related Sites | Contact Us | Join Our Mailing List

this page last updated February 10, 2007